Show-Score COVID-19 Policy

As you may have heard, Show-Score is taking an intermission. Since all Socials, Selects and Member Nights are canceled through September 6, we will refund to your credit card all canceled performances. If you have purchased a ticket for a Social past September 6, we will be hosting those Socials. If the shutdown extends and those performances are canceled, we will process refunds according to our policy.

This is how Show-Score is handling ticket cancellations:

SOCIALS AND SELECTS

Socials and Selects have been canceled through September 6, 2020. As of this time, this policy only applies to shows between March 12 and September 6, 2020. Tickets for performances before and after this date range remain non-refundable. 

If there are further cancellations, we will process refunds according to our policy. 

As you may know, your ticket purchase was processed through our ticketing partner. We’ve been in touch with them, and they have reassured us that we will get -- and therefore pass on to you -- a full refund. We are still waiting for updates from the Box Office. 

When we get the money back from the box office for that show, we will process a refund back to your credit card within 5 business days after we receive the refund ourselves. We are currently dealing with high volumes but will send you an email when your credit card has been refunded. You can expect to see the charge back on your card within 5-10 business days of receiving your confirmation email. 

CREDIT CARD REFUNDS

Please note that your refund will be sent back to the credit card which you used to purchase your tickets. If that credit card has expired and/or is no longer in use, your card issuer will either credit your refund to your replacement card, or deliver your refund using another method, like a check or bank account deposit. If you have any questions about receiving your refund to a different card from which you purchased your tickets, please contact your card issuer directly. If you have not received the funds in your bank account after 10 days of receiving our refund confirmation, please contact your bank for details. 

RESPONSE TIMES

Please allow up to five business days for a response and please contact us only once. We promise we will get back to you, but we ask for your patience as we are experiencing a high volume of e-mails. Until then, thanks VERY much for your commitment to our community of theater fans.

We appreciate your understanding and patience at this time, and look forward to being able to see each other at the theater again soon. 

Please stay safe and healthy! 

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